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FAQ's Frequently
Asked Questions
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The Teardrop Video Difference
How do I order?
Are your DVDs
compatible with my player?
What customer
service do you provide?
What type of
turnaround can I expect?
Will my films
be damaged by this process?
What if I don't know
what is on the film?
What about
the condition of my film?
Do you have a minimum
charge?
Can I get a sample of my
films on DVD?
Can I edit my own videos?
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The
Teardrop Video Difference
The difference is simple; we love home movies.
It's our goal to preserve your family memories, whether film or photo,
to be enjoyed for generations to come.
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How do I
order?
Print out the Order Form and fill out the required information.
Sequence each of your reels in the order you want them shown by writing
the number somewhere on the reel itself (1, 2, 3…).
On a sheet of paper or an Excel spreadsheet, list the reel number(s),
title(s) and date(s).
Next, package your reels, order form and titling spreadsheet securely
in a sturdy box and send it to us. Use a reputable shipping company to
insure your films and to provide package tracking capabilities.
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Will your
DVDs play in my player?
We primarily use DVD-R discs, which will play in most TV standalone DVD
players. You can verify what type of disc your DVD player supports by
checking www.videohelp.com. You'll need your DVD Player's make and
model number. Locate the link on the home page for ‘DVD Players'. Enter
the make and model. You will be shown
what
your player can read. If it only supports DVD+R discs note that on the
order form.
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What
customer service do you provide?
We treat your films and photos as if they were our own. We will do what
is necessary to provide you with what it takes to get the job done the
way you want it.
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What type
of turnaround can I expect?
Our goal is 10 business days. We are small shop and can't guarantee a
turnaround time frame, but we will give each order our prompt attention
and
respect the customer's needs as best we can. We will keep you
informed of progress as it nears completion and shipping date. If you
request a Preview DVD/VHS this will add some turnaround time. It
is well worth the wait to have the correct sequence and titling on the
finalized DVD.
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What if I
don't know what is on the film?
For a small fee ($20.00) we can send you a preview of your films
(unedited) on VHS or DVD. Each film on the media is preceded by the
number you wrote on the reel. You can skip through the video locating
the
sequence number, then watch the video and identify the event filmed.
Write down the sequence number and the title you want displayed, and
the
date of the event filmed.
Send this back via mail or e-mail, and we will do the rest. You can
also
let us know if there is something you don't want copied.
Another option - we can e-mail an EXCEL spreadsheet with the original
information that was written on the reel, reel box or reel canister.
You would enter the above mentioned information and e-mail it back.
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Will
my films be damaged by this process?
We handle your film with kid-gloves (actually special cloth gloves).
The
only
time we touch your film is during the cleaning, splicing and
transferring the film. Our transfer process makes it
impossible to burn or scorch your film. After that your films are
re-packaged and all editing is performed on the PC. We realize that you
films represent a treasured part of your family history and we will
take every precaution to protect your possessions.
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How
can I tell the condition of my film?
If the film is stuck together, if the edges have started to curl, if
it is too brittle to bend (take care and don't crease the film testing
this) or if there is a strong chemical odor, your film is probably
damaged. The good news is 8mm and Super8 movie film, unless stored in
very hot or moist conditions, is nearly always in good enough shape to
do a transfer. The film and image quality depends greatly on how it was
cared for while in storage. We have successfully transferred film from
the mid-30s without a problem. We will inform you if any reels of film
are cannot be transferred.
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What
about return shipping charges?
Usually orders of an hour or more of film will not incur a return
shipping charge. For orders less than that we will add $12 for ground
shipping back to you.
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Do you have
a minimum charge?
Yes, it is $75.00, not including shipping.
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Can I get a sample of
my films on DVD?
Send us a reel to transfer. For no charge we will sample about 3
minutes of the film.
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Can I edit
my own videos?
We can work with you to transfer your films to an external hard drive
or Mini DVTape.
Contact us for the details.
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